Refund policy

Last updated: 10 September 2026

Our 90-day money-back promise

Try Dorothy Bloom in your own routine. If you do not feel an improvement, contact us within 90 calendar days of the date your order is delivered and we will refund the price you paid for the product. You may open and use the lotion during the trial. You do not have to wait until day 90 to contact us, and you do not have to return the product.

How to request your refund

Use our contact form or email [CUSTOMER SERVICE EMAIL]. Include your name, order number or other proof of purchase, and let us know that the product has not given you the improvement you hoped for. We do not require medical evidence, photographs of your body or a return shipment.

How you receive your money

Refunds are issued to the original payment method, not as compulsory store credit. We will process an agreed refund without undue delay and within 14 days. Your payment provider may need additional time to display the credit. The promise covers the amount paid for the product after any discounts. Standard delivery charges are refunded where required by your statutory rights.

Your right to cancel an online order

This voluntary promise is in addition to your statutory rights. For eligible online purchases, you may tell us you wish to cancel within 14 days after delivery, without giving a reason. If a return is required under the statutory cancellation route, you then have a further 14 days to send it back. We will provide the return instructions. Refunds include the standard outbound delivery charge where the law requires this. Any lawful deduction for handling beyond what is necessary to inspect the goods will be explained.

The statutory cancellation exception for sealed goods that are unsuitable for return for health or hygiene reasons may apply once a seal is broken. This does not limit our separate 90-day promise: you can try the lotion and claim under that promise if you do not feel an improvement, with no return required.

Faulty, damaged or incorrect items

Please contact us if an item arrives damaged, faulty or different from what you ordered. We will provide the remedy required by law and cover necessary return costs for faulty or incorrect goods. Our 90-day period does not shorten your rights under the Consumer Rights Act 2015, including rights to reject, repair, replacement or refund where applicable.

Contact

Dorothy Bloom is a trading name of [LEGAL COMPANY NAME], registered at [BUSINESS ADDRESS]. Company registration number: [COMPANY NUMBER, IF APPLICABLE]. Customer support: [CUSTOMER SERVICE EMAIL]. Telephone: [CUSTOMER SERVICE PHONE].