Shipping policy
Last updated: 10 September 2026
UK delivery charges
| Order total after discounts | Delivery charge |
|---|---|
| Below £50 | £6 |
| £50 or more | Free |
The threshold applies to the value of the products in your order after discounts and before delivery charges. Available destinations and delivery charges are shown before payment.
Delivery arrangements
Delivery availability and any agreed delivery arrangements will be confirmed before you place an order. Please check your delivery address carefully. Contact us as soon as possible if an address needs changing; changes cannot always be made after dispatch.
Delays, missing parcels or damage
If your parcel is delayed, lost, damaged or marked as delivered but has not reached you, use our contact form with your order details. We will investigate with the carrier and provide the remedy required by law. Responsibility for the goods remains with us until they are delivered to you or a person you nominate, unless a legal exception applies.
Cancellation and refunds
See our refund policy for cancellation rights and the Dorothy Bloom 90-day money-back promise.
Questions
Dorothy Bloom is a trading name of [LEGAL COMPANY NAME], registered at [BUSINESS ADDRESS]. Company registration number: [COMPANY NUMBER, IF APPLICABLE]. Customer support: [CUSTOMER SERVICE EMAIL]. Telephone: [CUSTOMER SERVICE PHONE].