Terms of service
Last updated: 10 September 2026
Dorothy Bloom is a trading name of [LEGAL COMPANY NAME], registered at [BUSINESS ADDRESS]. Company registration number: [COMPANY NUMBER, IF APPLICABLE]. Customer support: [CUSTOMER SERVICE EMAIL]. Telephone: [CUSTOMER SERVICE PHONE].
Using this website
These terms apply to purchases from Dorothy Bloom and use of this website. By placing an order, you confirm that you can enter into a binding contract and that the information you provide is accurate. Our products are intended for adults.
Products and descriptions
Read the product description, ingredients and directions before ordering. Images illustrate the product and its intended presentation; screen colours and minor packaging details may vary. This does not affect your right to receive goods that match their description.
Product use
Dorothy Bloom Magnesium Comfort Lotion is a topical body-care product for external use. Follow the label and patch test before first use. It is not a treatment for neuropathy or nerve damage and should not replace appropriate medical assessment or prescribed care. Stop using it if irritation occurs.
Prices and payment
UK prices are stated in pounds sterling. The total payable, including applicable taxes and delivery charges, must be displayed before you confirm payment. Pack purchases are one-time purchases and do not create a subscription.
Orders and acceptance
An order acknowledgement confirms that we have received your order. A contract is formed when we confirm acceptance of your order. If we cannot accept or fulfil an order, we will inform you and refund any payment taken for it. If a clear pricing or description error is discovered, we will contact you before fulfilling the affected order rather than change the agreed price without your consent.
Delivery
Delivery charges and available arrangements are described in our shipping policy and confirmed before payment. If no different delivery period has been agreed, the statutory default delivery requirements apply.
Cancellation, refunds and the 90-day promise
See our refund policy. If you do not feel an improvement, contact us within 90 days of delivery for a product refund without returning the jar. This voluntary promise does not restrict your statutory cancellation rights or remedies for faulty or misdescribed goods.
Our responsibility to you
We are responsible for loss or damage that is a foreseeable result of our breach of these terms or our failure to use reasonable care and skill. Nothing in these terms excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or your statutory consumer rights.
Website content and acceptable use
The Dorothy Bloom name, logo and original website materials are protected by applicable intellectual property law. You may use the site for lawful personal shopping. Do not interfere with its security, misuse forms or attempt unauthorised access. Third-party links are provided for convenience; their operators are responsible for their own sites.
Privacy
Our privacy policy explains how we handle personal information.
Complaints and applicable law
Contact our customer-care team if you have a concern. Mandatory consumer protections in your country of residence continue to apply. Nothing in these terms removes any right you have to bring proceedings in a court available to you under applicable consumer law.
Changes to these terms
We may update these terms for future orders. Changes do not retrospectively reduce the rights attached to an order you have already placed.